Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIL4034A Mapping and Delivery Guide
Arrange alternative passenger transport

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIL4034A - Arrange alternative passenger transport
Description This unit involves the skills and knowledge required to arrange alternative passenger transport in accordance with workplace requirements, including identifying and confirming transport requirements, arranging alternative transport, and monitoring and updating transport arrangements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Persons achieving competence in this unit will need to fulfil the applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines.Work is performed individually, and skills are required to work within a team environment.Work involves the application of regulatory and code requirements and workplace procedures when arranging alternative passenger transport as part of workplace activities in the rail transport and allied industries.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and confirm transport requirements
  • Need for alternative passenger transport is identified with minimal actual disruption to services
  • Period for which alternative transport is required is determined from situation and services
  • Timetables, passenger loadings and luggage quantities are determined from workplace information systems
  • Requirements to cater for disabled passengers or others with special needs are determined
       
Element: Arrange alternative transport
  • Type and number of transport units required is determined to provide cost effective movement within workplace guidelines for minimal disruption
  • Alternative transport is arranged within workplace policies and procedures to meet anticipated need
  • Arrangements are made to provide assistance for passengers with special needs
  • Relevant OH&S requirements are identified and included in transport planning considerations
       
Element: Monitor and update transport arrangements
  • Passengers are informed of alterations to services as quickly as possible
  • Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes
  • Irregularities outside own area of responsibility are referred to nominated person or section
  • Alternative transport arrangements and related financial transactions are documented to meet operational requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

Relevant OH&S procedures and guidelines

Workplace procedures and policies for arranging alternative passenger transport

Contact arrangements for other transport organisations available to provide alternative transportation

Protocols for contacting other transport organisations

Train timetables

Alternative transport options

Road transport service planning processes

Equipment, and materials used when arranging alternative passenger transport, and procedures that should be followed in their use

Problems that may occur when arranging alternative passenger transport and appropriate action that can be taken to resolve the problems

Documentation and record requirements

Communication and negotiation requirements when arranging alternative passenger transport

Required skills:

Communicate and negotiate effectively with others when arranging alternative passenger transport

Read and interpret instructions, procedures, information and signs relevant to the arrangement of alternative passenger transport

Interpret and follow operational instructions and prioritise work

Complete documentation related to the arrangement of alternative passenger transport

Operate electronic communication equipment to required protocol

Work collaboratively with others when arranging alternative passenger transport

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when arranging alternative passenger transport in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when arranging alternative passenger transport

Analyse contingency situations for their impact on services

Schedule and monitor work activities

Modify activities depending on differing operational contingencies, risk situations and environments

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the arrangement of alternative passenger transport

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use relevant office and communications equipment and materials when arranging alternative passenger transport

Adapt to differences in transport situations in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted in:

a range of work environments

by night or day

Situations creating a need for alternative transport may include:

planned track shut down

unplanned track shut down

out-of-schedule running which affects connecting services

Types of alternative transport can include:

buses

taxis

air services

Train timetables considered in planning arrangements include:

all services offered by the organisation potentially affected by the contingency situation

Alternative transport may include:

buses

trams

taxis

hire cars

ferries

Alternative transport information requirements may be obtained from:

timetables

passenger loading information

workplace instructions and guidelines

plans incorporating track shutdowns

relevant staff and management providing information on unplanned track shutdowns

incident details

Consultative processes may involve:

customers

other workplace personnel

supervisors and managers

representatives of other transport organisations

official representatives

Communication in the work area may include:

phone

fax

email/internet

electronic data interchange (EDI)

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

work instructions, job description and induction materials

workplace plans incorporating track shutdowns

timetables

passenger loading information

contingency incident details and/or information on unplanned track shutdowns

manufacturers specifications for office and communications equipment and materials

relevant OH&S and environmental protection requirements and policies

relevant codes of practice and regulations

award, enterprise bargaining agreement and other industrial arrangements

customer service and quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

workers compensation regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Need for alternative passenger transport is identified with minimal actual disruption to services 
Period for which alternative transport is required is determined from situation and services 
Timetables, passenger loadings and luggage quantities are determined from workplace information systems 
Requirements to cater for disabled passengers or others with special needs are determined 
Type and number of transport units required is determined to provide cost effective movement within workplace guidelines for minimal disruption 
Alternative transport is arranged within workplace policies and procedures to meet anticipated need 
Arrangements are made to provide assistance for passengers with special needs 
Relevant OH&S requirements are identified and included in transport planning considerations 
Passengers are informed of alterations to services as quickly as possible 
Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes 
Irregularities outside own area of responsibility are referred to nominated person or section 
Alternative transport arrangements and related financial transactions are documented to meet operational requirements 

Forms

Assessment Cover Sheet

TLIL4034A - Arrange alternative passenger transport
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL4034A - Arrange alternative passenger transport

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: